PAIA and POPIA Manual

1. Company and contact details

Name: STUDENT JUNXION (PTY)LTD (trading as StudentJunxion)

Registration number: 2026/205658/07

Physical address: 13 Brand Road, berea, Kwazulu-natal

Information Officer: N/A

Email for requests: privacy@studentjunxion.co.za

Website: https://studentjunxion.co.za

2. The Information Regulator's guide

The Information Regulator publishes a guide on how to use PAIA and POPIA. It is available on the Regulator's website, inforegulator.org.za, or from the Regulator at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001. You may also complain to the Regulator if you are unhappy with how we handle a request.

3. Records available without a request

• Information on our public website, including listings, prices and our Privacy Policy and Terms of Service
• This manual
• Your own account information, which you can see when signed in

4. Records kept under other laws

Companies Act 71 of 2008; Income Tax Act 58 of 1962; Value-Added Tax Act 89 of 1991; Tax Administration Act 28 of 2011; Basic Conditions of Employment Act 75 of 1997; Labour Relations Act 66 of 1995; Employment Equity Act 55 of 1998; Unemployment Insurance Act 63 of 2001; Financial Intelligence Centre Act 38 of 2001; Consumer Protection Act 68 of 2008; Electronic Communications and Transactions Act 25 of 2002; Protection of Personal Information Act 4 of 2013.

5. Records we hold

• Company: incorporation documents, minutes, agreements, policies
• Finance and tax: accounting records, invoices, payment and payout records, tax returns
• People: employee and contractor records, job applications
• Users: student, learner, parent and guardian accounts; study activity; orders, bookings and rides; messages; support requests
• Partners: landlord, venue, seller, driver, courier, teacher and service-partner accounts, verification (FICA/KYC) documents and bank details for payouts
• Technology: security and access logs, backups

6. How to request a record

1. Complete Form 2 (Request for Access to Record) from the PAIA Regulations, available on the Information Regulator's website, and email it to privacy@studentjunxion.co.za.
2. Describe the record and the right you want to exercise or protect. We may ask you to prove your identity.
3. We will respond within 30 days, which PAIA allows us to extend once by up to 30 days with notice to you.
4. Fees are those prescribed in the PAIA Regulations. There is no fee to ask for your own personal information.

To access, correct or delete your own personal information under POPIA, you can simply email privacy@studentjunxion.co.za.

7. Personal information we process (POPIA)

Purposes: running accounts and the services users ask for (accommodation, marketplace, venues, rides and deliveries, study tools, live classes, university applications, jobs); paying partners; verifying partners for payouts; safety and fraud prevention; support; meeting legal duties.

People and information: users (name, contact details, institution, study activity, location while using rides); learners under 18 and their parents or guardians; partners (identity, business and bank details); job applicants (CV and application details); employees.

Recipients: the partners involved in a booking, order or ride; service providers listed in section 9 of our Privacy Policy; banks; authorities where the law requires.

Transfers outside South Africa: our hosting is in Germany and several service providers are in the United States, as set out in section 12 of our Privacy Policy.

Security: encrypted connections; encryption of bank details at rest; private storage with short-lived links for identity, bank and application documents; role-based staff access; access logging; regular backups.